( 1 - 3 working days )
( 4 - 5 working days )
Free delivery over HKD 3000
( 7 - 8 working days )
Charge by weight
( 7 - 8 working days )
Estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the date of shipping, rather than the date of order. Different terms and conditions may apply for different shipping destinations. Once your order is placed we are unable to change the shipping address.
All prices are set in Hong Kong dollars. Your total order price will include the price of the product(s) plus any shipping charges.
Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day
Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country. Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs. When customs clearance procedures are required, it can cause delays beyond our original estimated delivery date.
RETURNS AND REFUNDS
Please note that Final Sale items are not eligible for a return or refund. Also, the original shipping fees are not refundable.
If you find a purchase is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you, please provide a clear photo(s) or video of the damage and contact firstname.lastname@example.org directly, we will then provide you with further information. Returns and refunds are possible for all full-price items within 14 days of shipping.
FEMANCE reserves the right to not accept any return or merchandise that does not meet the below requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
Items returned must be in their unused original condition with item tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns or anything FEMANCE reasonably believes has been used, will not be accepted and therefore sent back to the customer.
Please note that packages will not be shipped with any paper invoices or return slips.